Refund policy

Returns

Capture Your Joy has a 14-day return policy, which means you have 14 days upon receiving your item to request and return the product with a two-step process.

Step one - To initiate a return, email us at Info@captureyourjoy.net. At that time, please specify the reason for the return with a photo. To make it a faster process, please include the photo with the date and time stamp. ALL items to be considered for a refund, must be in the same condition received, unopened, unused, and original packaging. If your return is accepted, during step one, a forwarding address will be provided for review . Items sent back to us without first requesting a return/refund will not be accepted and will be returned at owner's expense. 

You can always contact us for any return questions at Info@captureyourjoy.net.

Damages and issues
Please inspect your order upon reception and contact us immediately at Info@captureyourjoy.net, if the item is defective, damaged or wrong item received, so that we can evaluate the issue and make it right. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
If the wrong item has been received, the fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. This process must also be initiated with an email detailing the reason and a photo.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Info@captureyourjoy.net. If the refund is declined, the item can be returned at the customer's expense (providing a return label).